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At A.G.E CONSUMER GOODS TRADINGS, we are committed to providing an easy and secure ordering process for our customers. Our Order and Payment Policy outlines the process for placing orders, making payments, and handling order-related issues. We aim to ensure that every step of your purchasing experience is smooth and transparent, so you can have peace of mind while sourcing the best agricultural products from us.
1. Placing an Order
To place an order with A.G.E CONSUMER GOODS TRADINGS, please follow these steps:
Product Selection: Browse our extensive range of agricultural products, including grains, oils, nuts, spices, fertilizers, and more. Once you’ve selected the products you wish to purchase, add them to your shopping cart.
Order Review: Before proceeding to checkout, review your selected items, quantities, and total cost. You can modify the items or quantities at this stage if needed.
Shipping Details: Provide accurate shipping information, including your full name, company (if applicable), shipping address, and contact information. This is necessary to ensure timely and correct delivery of your order.
Confirmation: After reviewing your order and shipping details, proceed to place your order. You will receive an order confirmation email, which includes an overview of the products ordered, the total price, and your shipping information.
Order Acknowledgment: Once we receive your order, we will acknowledge it and confirm that we can fulfill the order based on product availability. If any item is unavailable, we will inform you and discuss alternative options.
2. Payment Process
We offer a variety of payment methods to accommodate international and local customers, ensuring that all transactions are secure and convenient.
Accepted Payment Methods:
Bank Transfer (Wire Transfer): For large orders, we offer bank transfers as a payment option. Once you place your order, we will send you the payment details, including our bank account number and routing information. Please ensure that your payment includes all required fees (e.g., transaction fees, international transfer fees) to avoid delays.
Credit/Debit Card: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Payments made via card are processed securely through trusted payment gateways.
PayPal: For ease of use, we accept PayPal payments. This option is particularly useful for international customers and those who wish to make faster payments.
Payment on Delivery (Cash on Delivery): For certain regions, A.G.E CONSUMER GOODS TRADINGS offers a payment-on-delivery option. Please contact us to confirm if this service is available in your area.
Currency: All transactions are processed in USD, but we accept international payments in local currencies as per the payment method’s conversion rates.
Payment Terms:
Prepayment: For most orders, full payment is required upfront before the products are shipped. Once the payment is processed, we will begin preparing your order for shipment.
Credit Terms: For long-term or bulk customers, we may offer credit terms after a review of the customer’s account and financial history. Credit terms may be subject to approval, and this option is typically available to registered businesses.
Payment Security: All payment transactions are secured through advanced encryption and fraud protection systems. We use trusted payment processors like PayPal and Stripe for online payments to ensure your data remains safe.
3. Order Confirmation and Processing
Once your order is placed and payment is confirmed, A.G.E CONSUMER GOODS TRADINGS will begin processing your order:
Order Processing Time: Orders are typically processed within 1–2 business days. During peak seasons or due to special requests, processing times may vary. We will inform you promptly of any delays.
Product Availability: In rare instances, if an item is out of stock or unavailable due to high demand, we will notify you and provide you with alternatives or a refund. You may also choose to backorder the product if desired.
Shipping and Handling: After processing your order, we will prepare your products for shipping. You will receive a shipment confirmation email with tracking details once your products have been dispatched.
4. Shipping Costs and Delivery
Shipping costs are calculated based on the weight, volume, and destination of the shipment. A.G.E CONSUMER GOODS TRADINGS partners with reliable shipping providers to ensure your products are delivered in a timely manner.
Free Shipping on Certain Orders: For small orders or sample shipments, A.G.E CONSUMER GOODS TRADINGS may offer free shipping as part of a promotional or special offer. Shipping charges will be disclosed before final payment.
International Shipping: We offer international shipping for most countries. Shipping fees vary based on the destination, the total order volume, and the selected shipping method (air freight or sea freight).
Delivery Time: Delivery times depend on the chosen shipping method and the destination:
Air Freight: Estimated delivery time is 3-7 days.
Sea Freight: Estimated delivery time is 15-30 days, depending on the destination.
5. Order Modifications and Cancellations
Once an order is placed and payment has been processed, changes or cancellations may be difficult, especially if the order has already been shipped. However, if you need to modify or cancel your order:
Contact Us Immediately: If you need to change or cancel your order, contact us immediately via email or phone. We will do our best to accommodate your request before the order is processed or shipped.
Cancellation Fees: Orders that are canceled after processing may incur cancellation fees, especially if shipping or handling costs have already been incurred.
6. Refunds and Returns
We are committed to customer satisfaction and will ensure that any issues with orders are addressed promptly.
Refunds: If you receive an incorrect or damaged item, we will arrange a full refund or replacement, depending on your preference and the condition of the product. Refunds will be issued to the original payment method.
Return Process: Returns will be accepted within 30 days of receiving the product. The customer is responsible for the return shipping costs unless the return is due to an error by A.G.E CONSUMER GOODS TRADINGS (e.g., incorrect or damaged items).
7. Terms and Conditions for Payment
Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be charged by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the buyer.
Delayed Payments: If payments are delayed beyond the agreed-upon timeframe, A.G.E CONSUMER GOODS TRADINGS reserves the right to delay shipment until payment has been cleared. In cases of non-payment, we may cancel the order after a certain period.
8. Customer Support
If you have any questions regarding your order, payment, or shipping process, please feel free to reach out to our Customer Support Team at:
Email: info@ageconsumergoodstradings.com
Phone: +639071178797
Live Chat: Available on our website
We are happy to assist you with any inquiries and ensure your experience with A.G.E CONSUMER GOODS TRADINGS is seamless.